Get help · CloudPRNT configuration
Reconfiguring your Cloud Printer for Jane receipts
If your printer was manually reset or timed out, it can lose its network settings and stop receiving order receipts. Reconnecting it requires account-specific info that our team can help with.
What you'll do once we share your login
We'll send the printer login and CloudPRNT details for your account, plus step-by-step instructions. In short, you'll:
- Print the network self-test to find the printer's IP address.
- From a computer on the same network, open that IP in a browser and log in with the credentials we send.
- Update the CloudPRNT settings, restart the printer, and send a test print from Jane.
Don't worry — our team will give you all the info and steps you need along the way.
What to include in your message
Including these up front lets us reconfigure the printer faster, without back-and-forth:
- Your store name and location.
- The printer's name (for example, EPT-####).
- Confirmation that the self-print receipt shows CloudPRNT Service: Disabled — a photo of the receipt is appreciated.