Hardware Support

How can we help with your printer today?

Pick the option that fits your situation. Each guide walks you through step-by-step and adapts based on your setup.

Set up your printer

Step-by-step setup for a new Jane Cloud Printer. The guide adapts based on whether you have a mini router. Usually takes 10–15 minutes.

Start setup

Troubleshoot printer issues

Your printer isn't working as expected? Click through quick yes/no questions and we'll walk you to the fix. Most issues resolve in under 5 minutes.

Start troubleshooting

Jump straight to a fix

Tell us what's happening and we'll drop you at the right step.

Receipts are printing faint or blank Where to order more paper Receipt didn't cut / paper jam Printer won't stop printing Receipt Settings — Business Dashboard Printer won't power on Blinking lights Wifi changed / power outage / receipts aren't printing
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